Barron Heating AC Electrical & Plumbing Blog: Archive for the ‘100% Satisfaction Guarantee’ Category

Homeowners: Don’t get duped!

Wednesday, February 3rd, 2016

Read these tips on how to choose a contractor and protect your money.

 

Homeowners should be very careful before choosing a heating and cooling contractor for their home. There are huge differences in quality and professionalism throughout the industry. The “best” contractors will typically be members of one or more professional contractor associations. You should be looking for contractors who are well-educated and certified in three particular areas:

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Aeroseal Featured on PBS’s Hometime with Dean Johnson

Monday, January 18th, 2016

This last weekend, Aeroseal duct sealing was featured on national television (again).

Check out this clip from Hometime for a great explanation of how the procedure works and how you could see improvements to indoor air quality, dust, consistent comfort and heating expenses.

I encourage everyone to ask your local heating and cooling contractor if they can provide this service. If they can’t, then make sure to find out who can!

Don’t let anyone tell you that hand sealing the duct system is “just as good” as sealing them from the inside.

If you are in BARRON HEATING’s service area, check out this page for more great information and how you can take advantage of this innovative opportunity: http://www.barronheating.com/aeroseal/

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Which is the BEST HVAC brand?

Wednesday, December 23rd, 2015

Government and utility consumer protection authorities unanimously agree that your satisfaction depends much more on picking the right contractor than a particular equipment brand.


One question we are asked time and time again is “What brand of furnace or air conditioner should I buy?”

Once a homeowner becomes more informed about the secrets of the HVAC industry, they always realize that the brand question is almost irrelevant.

Regardless of brand, today’s equipment is very well made. Modern air conditioners and furnaces are similar to modern televisions. It’s almost impossible to buy a bad TV nowadays. All the major brands make really excellent products that rarely break down. Like a TV, modern heating and cooling equipment is also very well made and dependable.

Unfortunately, the comparison stops there. When you buy a TV you can take it home, unpack it and plug it in. While a TV works right out of the box, a central air conditioner, heat pump or furnace must be very carefully selected and installed in order to work as the manufacturer intended. It can’t be just plugged in. Unfortunately for consumers, the installing contractor is the weak link in the chain.

A replacement HVAC system is NOT a plug-in appliance. It is much more like a home renovation project – which depends much more on the contractor than on the renovation materials used.

Government and utility consumer protection authorities unanimously agree that your satisfaction depends much more on picking the right contractor than a particular equipment brand. Energy Star says a good contractor:

  1. Will ask lots of questions about how the old system performed, and what you are hoping the new system will do.
  2. Will measure and inspect your home and recommend the right size system for your home.
  3. Will inspect or test your existing air duct system, explain the possible impact your old ducts will have on your new equipment, and provide upgrade options.
  4. Will explain multiple options for equipment efficiency, comfort and noise reduction features, warranty – and brand.
  5. Will install and commission your new system properly to best industry practices.

Buying a new heating and cooling system is a big investment – both upfront and long term due to utility and repair costs. Invest the time to become an informed consumer. Focus on the contractor and their business practices, not on the equipment brand or brands they happen to prefer and recommend.

If you are in the market for a new system, give us a call. We’d be happy to come out and chat about your needs, and explain how we follow the best industry practices so that you are 100% satisfied!

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Heating Emergency or Scheduled Upgrade – 5 Things to Expect from Your HVAC Comapny

Wednesday, December 3rd, 2014


Recently my Facebook feed has been full of posts beginning “We woke up to a 50 degree (or thereabouts) house! What a time to be left in the lurch!” Murphy’s law says that many families will experience heating problems on the coldest days of the year. However unfair this may seem, I’ve found myself commenting that not all HVAC companies are created equal! Here are a few things to look for and a few services I’ve come to expect (It’s okay to expect the best!):

  1. 24/7 Emergency Service
    Any time of the day or night, the service crew should be ready to help. A large number of trained technicians on staff is key, so your wait time is minimized. One motto: “Your emergency is our emergency,” is a comforting idea when your family is cold and time is of the essence! And just in case you’re in the midst of one such emergency, Here’s a heating company who happens to fit all the criteria in this blog post.
  2. 100% Satisfaction Guarantee
    There’s not much more to say about this one, except that this is a rare thing for a company to commit to, and those who have are elevated to a separate level of business in my mind. It makes me think of other stand-outs like Costco, Nordstrom, and REI, who have similar policies. I feel so confident buying from these places, because if something goes wrong: They will fix it. Period. Customer satisfaction is THE core of everything they do.
  3. Building Performance Certified
    These nationally certified staff are trained to take the health, efficiency, and comfort of the entire home into account. Only one local company has much of their team go through this rigorous training and testing to earn their titles as BPI Certified Professionals. BPI is the Building Performance Institute. They “develop standards for energy efficiency retrofit work using an open, transparent, consensus-based process built on sound building science….and quality assurance services that help raise the bar in home performance contracting.” Read more about BPI, and check out their Guide for Homeowners on how it all works and how to find the best contractor for your needs.
  4. Lifetime Guarantee and 1 Year Warranty
    Although these might sound like oxy-morons, they actually apply to different areas of the HVAC experience. The Lifetime guarantee refers to the Workmanship on installed ductwork, sheet metal, and piping. The 1 year warranty (for parts and labor) is in addition to any manufacturer warranties. The company should come out after the first year of use (free of charge) to make sure everything is working as it was when the equipment was installed. YES, this can happen with the right company. These safety nets and guarantees are some of the best and most comprehensive in the industry.
  5. Official Designations from the Manufacturer
    Look for certifications. Some heating companies will have their awards, designations, certifications, etc., on their website. These matter. One example: Carrier has a very selective process to designate Factory Authorized Dealers. They use these criteria: the job is done Expertly, Efficiently, Professionally, Right Technically, with the Right Parts, and Right for the Environment. Not all companies meet these standards. Just one more safety net to look for!

I hope explaining these 5 areas of service has given you insight on your search for a new heating system, repair, or upgrade. Now, if you or your neighbor are cold, you know what to do!

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